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Quick Tips
- PayNow is not a single CS desk — contact your bank/MPI
- ABS lists participating bank hotlines on the PayNow page
- For failed transfers, start with the sending bank
How to Reach PayNow Customer Care
- 1Call the helpline — Dial the number above.
- 2Visit the official website — Go to www.abs.org.sg/e-payments/pay-now for online complaint registration, FAQs, and self-service options.
- 3Escalate if unresolved — If your issue is not resolved within the expected timeframe, ask for a complaint reference number and escalate to the grievance redressal cell.
Common PayNow Issues
Users commonly contact PayNow customer care for these issues:
App not loading
Can't log in
Transfer not going through
Payment failing
Experiencing an issue? Report it on the status page to alert other users.
Related Helplines
Disclaimer: Helpline numbers and contact details are subject to change. Always verify the latest information from the official website.
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