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Quick Tips
- Track your parcel online at nzpost.co.nz using your tracking number
- Use the NZ Post app for real-time delivery tracking and notifications
- Redirect parcels to a different address online if you won't be home
How to Reach NZ Post Customer Care
- 1Call the helpline — Dial 0800 501 501 (toll-free, no charges apply). Available Mon-Fri 8AM-6PM, Sat 9AM-1PM NZST.
- 2Visit the official website — Go to www.nzpost.co.nz for online complaint registration, FAQs, and self-service options.
- 3Escalate if unresolved — If your issue is not resolved within the expected timeframe, ask for a complaint reference number and escalate to the grievance redressal cell.
Common NZ Post Issues
Users commonly contact NZ Post customer care for these issues:
Website not loading
Tracking not loading
Can't log in
Service down
Experiencing an issue? Report it on the status page to alert other users.
Related Helplines
Disclaimer: Helpline numbers and contact details are subject to change. Always verify the latest information from the official website.
Is NZ Post down right now?
Check live status, report issues & see if others are affected