Countdown Onecard logo

Countdown Onecard Helpline & Customer Care

Contact Information

Verified

Tap to call

Send a complaint directly to Countdown Onecard support.
Want your brand on this page?Advertise with us

Quick Tips

  • Check order status via email confirmation
  • Try a different browser or device
  • Check official social media for service updates

How to Reach Countdown Onecard Customer Care

  1. 1
    Call the helpline — Dial 0800 40 40 40 (toll-free, no charges apply).
  2. 2
    Email support — Write to customerinfo@countdown.co.nz. Include your registered details and issue description for faster resolution.
  3. 3
    Visit the official website — Go to woolworths.co.nz for online complaint registration, FAQs, and self-service options.
  4. 4
    Escalate if unresolved — If your issue is not resolved within the expected timeframe, ask for a complaint reference number and escalate to the grievance redressal cell.

Common Countdown Onecard Issues

Users commonly contact Countdown Onecard customer care for these issues:

App not loading
Can't log in
Can't redeem rewards
Points not loading

Experiencing an issue? Report it on the status page to alert other users.

Disclaimer: Helpline numbers and contact details are subject to change. Always verify the latest information from the official website.

Is Countdown Onecard down right now?

Check live status, report issues & see if others are affected

Check Status